Hi - I received XFi pods from a friend who disconnected his Comcast service. I get an unable to activate message on the app even though the right pod serial numbers are shown. No one on the support line can assist with. Any recommendations on getting these online?
I am not a Comcast employee, but my guess is that the serial numbers are assigned to some other account. I doubt you can use them.
Waiting for a Comcast Employee to respond.
rebstrick1 - Let me pull up your account & take a look at what's happening with your Pods! Can you also send me a Private Message & provide me with the Serial Numbers of the Pods as well as any more detail about any error messages you are seeing. You can send me a Private Message by clicking on my username and then the blue "Send me a Message" button on my profile page.
I am also having trouble activating my pods. I have tried to call/chat with service reps and to no avail. Tried all trouble shooting stuff like reinstalling app, restting modem, making sure pods are clear of obstruction, not conneted via ethernet cable et. etc. - but nothing seems to work. After I try to activate using xfi and just after the message Hold your Phone closer - then Connecting I get an error "Sorry, This won't work. Call xfinity and have serial number handy, so we can help you'.
So can you please help !
Hi ctdesi10 -- Thanks so much for reaching out. I need some more information from you. I have sent you a private message. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks! Rachel
Thanks for the quick reponse. I did reply to the message, please check.
I have left the pods plugged in , in case your team can/wants to troubleshoot.
Thanks so much for the additional info. I've responded to you via PM.
Jamiesford -- Happy to help. I will need some more information from you. I have sent you a private message. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks! Rachel
This thread seems to be solving the issue so piggy backing...I am also having the same issue as described and performed all the steps mentioned previously. Also as mentioned, spent some time with call/chat support to no avail; they didnt even ask for the serial numbers : | .
jlanvsp -- Thanks for reaching out. Can you please send me a Private Message & provide the serial numbers of the Pods? You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile. Thanks!
Kellipg -- Thanks for reaching out. I received your Private Message about this issue & will respond to you there.
NanaAB & Mia74 -- Thanks for reaching out. Can you both please send me a Private Message, confirming the error message you are receiving & providing the serial numbers of the Pods? You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile. Thanks!