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XFi pod shows online but does not connect.... its even plugged in to ethernet!

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XFi pod shows online but does not connect.... its even plugged in to ethernet!

I set up pods today...all 3 show online.  The one is for my patio and is plugged into ethernet cable.  It shows online and when I try to select it on my phone it says wrong password ( even though it is part of my home Network that automatically connects) and I can’t connect or access internet for with it.  I’m so disappointed that I’m having this struggle.  I have done all the normal unplug, restart, retry, redo and it’s not working!  Please help!

 

@ComcastRachelD @ComcastRachelH @ComcastLauraL @ComcastBulkData @ComcastFrancisc @ComcastIrma @ComcastXCMATeam  

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Official Employee

Re: XFi pod shows online but does not connect.... its even plugged in to ethernet!

Hello E_hoerst. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with troubleshooting your xFi Pods connection issue. To get started, please send me a private message and include your full name so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me. 
 


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Official Employee

Re: XFi pod shows online but does not connect.... its even plugged in to ethernet!

Hi E_hoerst. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!