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XFi paused devices won't stay paused

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XFi paused devices won't stay paused

Multiple times a day I set our son's devices to pause until I unpause and we have also set bedtime mode for the max amount of time. Regardless of these settings his devices are consistently changed to unpaused and he is able to connect to the wifi. Please help us fix this as we need him completely restricted.
Official Employee

Re: XFi paused devices won't stay paused

 

SolomonErin, have you confirmed your can see your son's device in xFi? If the device is there, how long is it in pause before it unpauses? Have you tested pausing another device? Does the other device stay paused?