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XFi forgetting devices

New Poster

XFi forgetting devices

I would like to know if I forget a device, will they show back up if they reconnect or attempt to connect to my WiFi?  Is there a way to unforget a device?  I had several devices show up on my connection, but were not connected, I forgot them, thinking I was blocking them, but regret not getting their information first and trying to figure out who they might be.  I think it may be one of my children using a chat server and their friends showing up as unconnected guest on the WiFi?

Official Employee

Re: XFi forgetting devices

As long as the password on your home network remains the same as the it was the first time they connected, they will be able to reconnect and the device will register as a new device in xFi. 


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New Poster

Re: XFi forgetting devices

I think I forgot my wireless printer. How can i get that back?

Silver Problem Solver

Re: XFi forgetting devices

Can you use your printer with your computer?


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New Poster

Re: XFi forgetting devices

So i forgot 2 devices and my wifi is the same but two devices wont connect to my wifi
Official Employee

Re: XFi forgetting devices

Hi Sosaeverett,  by chance did you change your Wifi Password?

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: XFi forgetting devices

I am having the same issue with my all-in-one computer and now it’s trying to connect to Xfinity Wi-Fi I do not want it to connect there I wanted to use my home Internet.
I did not change my wi-Fi password every time I enter my home Wi-Fi password it will say cannot connect to this device I will run to troubleshoot and it says there’s a problem with the access point . I have taken the computer back to where I bought it from riches Best Buy they did some tests on it and said that it has to do with something with my modem or the router at the house
New Poster

Re: XFi forgetting devices

I forgot the dishtech device.. & changed my password.. my 14 year old was creating new Xbox iPaddresses to log a device in I had paused
Regular Visitor

Re: XFi forgetting devices

We've changed the password and disconnected their machines and they are still able to use the wifi without showing up.  Wouldn't they need to log in again?  This is a big issue when trying to keep time limits.

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Regular Visitor

Re: XFi forgetting devices

so would the fix then be changing the password again or will that still be tied to the original email?