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XFi app

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New Poster

XFi app

Hey so I recently moved and transferred my service and had it all set up but ever since then my XFi app keeps telling me to upgrade my service but when I go to the website and log in it tells me that my service is already upgraded. Can someone please help me with this?
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Silver Problem Solver

Re: XFi app


@Dylaaan10 wrote:
Hey so I recently moved and transferred my service and had it all set up but ever since then my XFi app keeps telling me to upgrade my service but when I go to the website and log in it tells me that my service is already upgraded. Can someone please help me with this?

Do you have the XB6 gateway?


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Official Employee

Re: XFi app

Hi @Dylaaan10 

 

Are you only experiencing the upgrade message when logging into the xFi mobile app, but not the xfi website https://internet.xfinity.com/?

 

 

 

 


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