Hello. I am having trouble setting up the xFi settings interface for my new xFi Gateway, which I've recently set up. The internet is working perfectly well, but the xFi app still won't work. Each time I try to access the interface, I simply get a message reading "Settings Currently Unavailable". It has stopped offering the option in the app to walk through activating the gateway, and simply says to contact support via phone.
I've done this, and been bounced around between three people, none of whom were able to achieve any results. I have requested callbacks at specific times and at specific phone numbers, and have instead received calls on the wrong number and at the wrong time. This is frustrating, and I'm not sure what to pursue.
It seems the orignal issue was that the old router (completely disconnected from power and the coax input) was still registered as the relevant gateway to be managing, but someone was able to help me remove that. We were still unable to "activate" the new gateway regardless, as far as xFi is concerned.
Some resolution to this matter would be appreciated. Thanks.
