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XFi Pod won’t connect and doesn’t light up

New Poster

XFi Pod won’t connect and doesn’t light up

Suddenly, one of the three pods won’t connect and no longer lights up as I try to reconnect using the add device action via the xFi app. I have tried to get it back online using the app for the past two days now. The other two work. How do I get the third one back up?
Official Employee

Re: XFi Pod won’t connect and doesn’t light up

EstherTheQueen -- When trying to re-onboard that third Pod, the LED is not lighting up when you have it plugged in?

Are you getting an error screen?


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New Poster

Re: XFi Pod won’t connect and doesn’t light up

I am not getting an error screen on the pod or the app except that it says it can't find my first pod

Official Employee

Re: XFi Pod won’t connect and doesn’t light up

EstherTheQueen -- Thanks for confirming the message. Have you already tried these troubleshooting steps?

Try unplugging the Pod and plugging it back in. Check for a small light on the front of the Pod.
If no light turns on when the Pod is first plugged in, please try the following -- 
Check that your Pod is not plugged in to a power outlet that is connected to a light switch.
Do not connect your Pod directly to your xFi Gateway using the Ethernet port on the bottom of the Pod. The Pods connect wirelessly to the xFi Gateway. You will not be able to activate your Pods if one is connected directly to the Gateway.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!