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XFi App says Gateway has bridge mode enabled

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XFi App says Gateway has bridge mode enabled

I’ve went through the admin page and verified that bridge mode is disabled. Just for a double check I’ve called customer support and they verified that bridge mode is off as well. I am using a Comcast modem/router. I’ve soft/hard rebooted my gateway a few times and relogged into the xFi app; no luck. It seems like a glitch with the xFi app. Any suggestions?

Note: I’m trying to avoid a factory reset on my gateway.
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Silver Problem Solver

Re: XFi App says Gateway has bridge mode enabled


@xDylan wrote:
I’ve went through the admin page and verified that bridge mode is disabled. Just for a double check I’ve called customer support and they verified that bridge mode is off as well. I am using a Comcast modem/router. I’ve soft/hard rebooted my gateway a few times and relogged into the xFi app; no luck. It seems like a glitch with the xFi app. Any suggestions?

Note: I’m trying to avoid a factory reset on my gateway.

I don't find that setting in my xFi app; where is it?

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New Poster

Re: XFi App says Gateway has bridge mode enabled

so i'm having the same problem...xfi app INSISTS my gateway is in bridge mode.  I spent an hour resetting, etc... myself..then tried level one support....no luck.

 

very frustrating since I use those features to manage tv watching for the kids.

 

guess my next step is a factory restore.  I saved all the settings pages as html pages in case I need to refer to them.

Silver Problem Solver

Re: XFi App says Gateway has bridge mode enabled


@millervt wrote:

so i'm having the same problem...xfi app INSISTS my gateway is in bridge mode.  I spent an hour resetting, etc... myself..then tried level one support....no luck.

 

very frustrating since I use those features to manage tv watching for the kids.

 

guess my next step is a factory restore.  I saved all the settings pages as html pages in case I need to refer to them.


I am able to see my XB6 gateway is in Bridge mode by logging into 10.0.0.1 admin/password.Bridge Mode1.jpg

 

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New Poster

Re: XFi App says Gateway has bridge mode enabled

I’m currently experiencing the same issue. It all started after a hard reset of my modem. For some reason the bridge was toggled on and then Xfinity/Comcast rep toggled it back off which I confirmed but to no avail. Were you able to find a solution? I’m waiting on a call back from Xfinity with a ticket number.
Silver Problem Solver

Re: XFi App says Gateway has bridge mode enabled


@iEngineerGlo wrote:
I’m currently experiencing the same issue. It all started after a hard reset of my modem. For some reason the bridge was toggled on and then Xfinity/Comcast rep toggled it back off which I confirmed but to no avail. Were you able to find a solution? I’m waiting on a call back from Xfinity with a ticket number.

Are you saying you have some issue with your Gateway when it is NOT in Bridge Mode?

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New Poster

Re: XFi App says Gateway has bridge mode enabled

Yes the XFi App says my Gateway is in Bridge mode. When I log into my Gateway I see bride mode is disabled. Therefore I can’t access my XFi app until a solution is discovered.
Silver Problem Solver

Re: XFi App says Gateway has bridge mode enabled


@iEngineerGlo wrote:
Yes the XFi App says my Gateway is in Bridge mode. When I log into my Gateway I see bride mode is disabled. Therefore I can’t access my XFi app until a solution is discovered.

I use 10.0.0.1 admin password to change Bridge Mode.Bridge Mode1.jpg

 

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Official Employee

Re: XFi App says Gateway has bridge mode enabled

Hi @iEngineerGlo, are you still seeing the Bridge Mode error? I just checked quickly and it looks like you should be able to access xFi, but let me know and we can dig in more. 


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New Poster

Re: XFi App says Gateway has bridge mode enabled

Same problem here.  Received new Xfinty Xfi WiFi Modem/Router today and initially it appeared that WiFi coverage was not as good as old modem.  Briefly switched to 'Bridge Mode' to see if I could get an old Apple Airport Extreme up and running (no success), and then switched back to 'Disable Bridge Mode'.

 

Now I can't access Xfi App to manage devices.  Only 2 ethernet ports provided on new modem also.

Silver Problem Solver

Re: XFi App says Gateway has bridge mode enabled


@ericfedorko wrote:

Same problem here.  Received new Xfinty Xfi WiFi Modem/Router today and initially it appeared that WiFi coverage was not as good as old modem.  Briefly switched to 'Bridge Mode' to see if I could get an old Apple Airport Extreme up and running (no success), and then switched back to 'Disable Bridge Mode'.

 

Now I can't access Xfi App to manage devices.  Only 2 ethernet ports provided on new modem also.


As an aside, my XB6 only has one active ethernet port.  If I remember correctly, my XB3 had two.  Which do you have?

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Regular Visitor

Re: XFi App says Gateway has bridge mode enabled

I have the same problem. Xfi App won’t recognize that Bridge mode has been disabled. Spent an hour on phone with two different Level 1 support techs who couldn’t fix after hard reset and turning bridge on and off on their end. Both could see Bridge was disabled, but that Xfi app wouldn’t update in their “system”. Second tech said try disabling and let it sit overnight to see if system updated, or go get new modem. Didn’t have time to try either “solution” since heading out of town so I put bridge back on and reconnected router I was trying to replace with pods. Anyone else find a fix that works?
New Poster

Re: XFi App says Gateway has bridge mode enabled

My solution was to wait 24 hours.
Regular Visitor

Re: XFi App says Gateway has bridge mode enabled

Thx. I will try the wait overnight answer when I get back
Silver Problem Solver

Re: XFi App says Gateway has bridge mode enabled


@Kbross wrote:
I have the same problem. Xfi App won’t recognize that Bridge mode has been disabled. Spent an hour on phone with two different Level 1 support techs who couldn’t fix after hard reset and turning bridge on and off on their end. Both could see Bridge was disabled, but that Xfi app wouldn’t update in their “system”. Second tech said try disabling and let it sit overnight to see if system updated, or go get new modem. Didn’t have time to try either “solution” since heading out of town so I put bridge back on and reconnected router I was trying to replace with pods. Anyone else find a fix that works?

It is good practice to reboot all network devices after making any kind of change to the network.

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