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XFi App not findng devices after forgetting

Regular Visitor

XFi App not findng devices after forgetting

I hit forget on a few old devices since they all were showing offline even when they were online. I had to change my WIFi password thanks to a hacker issue. I updated those devices with the new password some are showing active the rest did not and now they will not reappear though they are currently connected to the network. What can I do as the website gives no help on this. 

Thank you!