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XFI not showing data use

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New Poster

XFI not showing data use

XFI showing devices online but that nothing is using data and the network usage graph shows zero data is being used. Logged out of the app and back in again, same problem. Used the app to reset the gateway, same problem. Unplugged the router (which I got from Comcast two weeks ago to try to track down their claim of excessive data use) same problem. So basically I’ve been charged $14 per month for a new router so I can track data and it stopped working within two weeks. Three calls to Comcast “security assurance” who always tell you the same thing “we have to escalate it and call you back”. They NEVER call back.
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New Poster

Re: XFI not showing data use

Four days of it not working and then it just started working again.
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New Poster

Re: XFI not showing data use

I am having the same issue with not being able to see the data. It is so frustrating especially when we are have gone over the data limit!
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Silver Problem Solver

Re: XFI not showing data use

This is what my xFi page shows:


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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xFi Device usage.jpg
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Gold Problem Solver

Re: XFI not showing data use


@RobertWy wrote: This is what my xFi page shows: ...

How do you convert xFi percentages into GB? How can customers use these to identify how much data the various devices are using?