Hi, Aspenajlb - I see several issues with RF signal on your account. This is something that should be addressed by a field technician and an appointment has been scheduled. I will follow up with you on Sunday to make sure all issues got resolved.
I apologize for any frustration this has caused you. I would like to review the modem provisioning to see if I ca resolve this. Can I get you to send me a private message just to verify your account. All I need is your account name, phone number, and service address to get started. Thank You
I am seeing the same thing and have a service call scheduled on Saturday which is somewhat against my wishes but I don't know what else to do. Internet to modem is fine and I am getting proper speeds to wired devices, but WiFi connected devices drop often and the router reboots from time to time. I really dont want to pay this kind of money to go back to a separate access point.