Community Forum

XFI APPLICATION ISSUE

Frequent Visitor

XFI APPLICATION ISSUE

When logged into XFI app with secondary user, my notification preference pages comes up blank.

what may be the issue?

Official Employee

Re: XFI APPLICATION ISSUE

 

Deadbeat123, only unrestricted secondary users have access to the notification preference page. If you cannot view the page, that mean you are a secondary user.

Frequent Visitor

Re: XFI APPLICATION ISSUE

Comcastken

 

i am defined as an unrestricted secondary user!

Official Employee

Re: XFI APPLICATION ISSUE

Hi Deadbeat123, 

 

What type of device are you using? What version of the app are you using? 

 

Frequent Visitor

Re: XFI APPLICATION ISSUE

I am using iPhone 7  using IOS 10.3.2.  App version is 1.4.0

Official Employee

Re: XFI APPLICATION ISSUE

Hi Deadbeat123, thanks for the feedback. We have looked into this issue more and have been informed that while the Notifications Center is viewable to all eligible (primary and unrestricted secondary) users, Notifications Preferences should only be accessible to the primary user. I confirmed that the team is working to fix this experience.