Yes! I have had my modem replace 2x too and same thing! They do all the dianetics and everything is fine but they say it's my modem and send someone to replace it. Makes no sense! I wish I could actually talk to someone in my area who may actually know what's going on instead of someone cross country who has no clue!
I turned off my wifi on my XB6 Gateway and installed the Orbi; its wifi works much better for my 1950 home. (Solid wood studs break up wifi)
My house is built with metal studs. Even my computer which is hard wired will stop working. So I know it's not the wifi, it's the internet connection
Call Comcast-Internet? 1800comcast
@Coreyb89 wrote: ... Even my computer which is hard wired will stop working. ...
Network connection problems that affect both Ethernet and Wifi devices are often due to poor coax connections, usually in or near your home.
If you want to troubleshoot this yourself, please see Connection Troubleshooting Tips. If you still need help, please provide Information Requested for Connection-Related Posts, especially downstream power levels and SNR, upstream power levels, and error log.
If you can't find the problem or you'd rather have Comcast do the troubleshooting and they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device, or anything outside your home, you shouldn't be charged.
@fdarilek7 wrote: ... It's 100% something on Comcast's end ...
That's certainly possible, but they're unlikely to look into that possibility until a service tech has visited your home. You have decide which is most painful: putting up with the alarm trips, or (probably) paying for a service visit. It's the tech's job to pass the problem up the line if they find a problem and can't fix it.
Ditto. The drops also affect wired, however it's very odd behavior. It acts like things are suddenly blocked for spilt seconds at a time and devices will not recover from the instances unless you manually force them in to doing so.
tech visits are useless, they will tell yiu the hardware is all good. These issues never happened with us until we upgraded our plan to a faster speed and got forced in to the newer hardware.
it's like something was flipped on the connection throttling and managing the traffic in a way that is trying to constantly minimize the data usage at any one time.