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WiFi dropping

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New Poster

WiFi dropping

What would cause my WiFi x1 to keep dropping it’s continuous all day long. 

Silver Problem Solver

Re: WiFi dropping


@Jlittlefawn11 wrote:

What would cause my WiFi x1 to keep dropping it’s continuous all day long. 


Maybe you are out of range or there is some structure blocking it like walls.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: WiFi dropping

I don't like the new wifi Xfi internet. it keeps dropping and my kids are upset. im going to downgrade because it not worth having the new one. i want my old one back
Regular Visitor

Re: WiFi dropping

I have the same problem. Ever since I switched to 1G service, and the new gateway.

Comcast tech support, new gateway, tech to home...still same problem. I sit 8 feet from the gateway, no other devices connected. When it drops, the light stays white on the gateway!!! 

 

I go to other WiFi devices and they say “lost connection”......I even have hubs throughout the house so it has nothing to do with signal strength at all. 

 

I am am about to go buy the best router in the market, plug it directly to the Ethernet cable, disconnect Comcast gateway and see what happens. Why do I think that will resolve the problem? Hmmm.  

 

All wifi devices effected...iPad Pro 2, iPhone XS, laptop, Directv, Leviton smart switches. 

 

MK

Regular Visitor

Re: WiFi dropping

AND.........Comcast technical support says....”problem outside of your home”..

they ping and they always say “can’t get through at this time” .....

 

now my speed is creeping down......

 

slower and and slower and slower...

New Poster

Re: WiFi dropping

Yes, that’s my problem too

New Poster

Re: WiFi dropping


Same here--and Ive had them out five times, spent endless hours on the phone--awful.  I have talked to executive care--and nothing.  It happens to all my IOS devices !!!  They tell me the same thing nothing wrong inside--AARGH


@Jlittlefawn11 wrote:

Yes, that’s my problem too


 

Regular Visitor

Re: WiFi dropping

 


@goldnpaw wrote:

I have the same problem. Ever since I switched to 1G service, and the new gateway.

Comcast tech support, new gateway, tech to home...still same problem. I sit 8 feet from the gateway, no other devices connected. When it drops, the light stays white on the gateway!!! 

 

I go to other WiFi devices and they say “lost connection”......I even have hubs throughout the house so it has nothing to do with signal strength at all. 

 

I am am about to go buy the best router in the market, plug it directly to the Ethernet cable, disconnect Comcast gateway and see what happens. Why do I think that will resolve the problem? Hmmm.  

 

All wifi devices effected...iPad Pro 2, iPhone XS, laptop, Directv, Leviton smart switches. 

 

MK


Did buying a new modem help? I just ordered one.

New Poster

Re: WiFi dropping

Similar problems here as of yesterday. Have you been able to get any updates for answers? I find it terribly frustrating having to talk to an automated device and if finally able to get a real person, understanding them. They all try hard but no real answers.
New Poster

Re: WiFi dropping

It's horrible, I even went to exchange it thinking it was the unit and the Customer service person said his drops all the time. Good luck


@cake_decorator1 wrote:
I don't like the new wifi Xfi internet. it keeps dropping and my kids are upset. im going to downgrade because it not worth having the new one. i want my old one back

 

Official Employee

Re: WiFi dropping

Hi there, Lthom1. I can see if I can help! I work for the corporate office. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: WiFi dropping

I upgraded to xFi and it has been nothing but awful. My internet drops every few minutes. I’ve called and spent hours and hours for the employees to do the same thing and still it’s not working. I’ve had a guy from Comcast come out and still same problem. My old router never gave me issues. I’m getting pretty annoyed to pay $100 a month for my internet to drop every dang min. My cell phone won’t even work properly unless I disconnect the WiFi on my phone. Pretty ticked at this point. My service has gone out 3 times since writing this post!!!
Official Employee

Re: WiFi dropping

Hi, Tlamb1180. I can help fix the issue for you. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: WiFi dropping

I have been having this exact issues! I just called I Xfinity yesterday and they are sending me a new modem- but I really don’t think that is the issue. They told me to call back when it was actually not working, but as I told them, it is impossible to know how long it will go out. Sometimes it’s a few seconds, sometimes up to 3 minutes. Our devices still say they are connected sometimes- but they won’t actually connect. It is frustrating. I only switched from Windstream months ago because of speed. I’m so much happier with Xfinity when it is working, but have to consider going back with one of their returning customer offers. Is there any way to resolve this??