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WiFi X1 is dropping

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New Poster

WiFi X1 is dropping

This afternoon i went to xfinity and upgraded to the 1g omg, why did I even think it would work.  I never had problems with my old xfinity moden/router now for every 20 minutes of viewing it drops.  Has anyone found a solution?  I was ready to purchase the pods because I have a 2 story home and thought why would I, I never had a problem with the older modem before nor did my wifi ever drop supporting 4 televisions 1 on the 1st floor and 3 on the 2nd floor plus  an xbox all at once and never did I have any issues. now 6.5 hours later and my family members are looking to me for answers.  Why fix what wasnt broken!!!!  I thought this would be a great upgrade, I am so fustrated, my husband is concerned, as he works from home and is worried about having issues in the morning with the internet.  Someone please help!!!!

Frequent Visitor

Re: WiFi X1 is dropping

I have similar issues (xFi wifi drops, upset family members) and am seeking an answer.  If you found a resolution, please share!

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Silver Problem Solver

Re: WiFi X1 is dropping


@joconnell97 wrote:

I have similar issues (xFi wifi drops, upset family members) and am seeking an answer.  If you found a resolution, please share!


I had the same issue with my wifi.  I finally installed the Orbi and now I don't have any issues with wifi.

https://www.smallnetbuilder.com/wireless/wireless-reviews/33132-wi-fi-system-retest-netgear-ac3000-o...


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: WiFi X1 is dropping

Hi there, lilydlc1962. 

 

I work from home as well, so I understand the importance of a stable internet connection. I can help look into your account and see what we can do. 

 

Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: WiFi X1 is dropping

Hi there again!

 

Did you have any other questions before I close out your post? 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: WiFi X1 is dropping

What is the solution for the WiFi dropping? It is constant in our house
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Regular Visitor

Re: WiFi X1 is dropping

Hello, this seems to be the same complaint I see everywhere on the internet.....I had the older rectangle Xfinity gateway and it never ever dropped the wifi or kicked my son from a Xbox live game.....I figured I would switch over to the new one for better/faster speeds....well like I said, it keeps dropping all of us on wifi every 10 minutes or so and keeps kicking my son out of his games on Xbox.....please help
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Official Employee

Re: WiFi X1 is dropping

t2raft and DuaneBudnick, 

 

Are your connection issues ongoing? What troubleshooting have you done so far? Have you rebooted your modem? Make sure it's in a central location? Is it dropped while connected via ethernet as well? If you have run these tests and it still drops, let me know. Please send me a private message with your full name for help. Just click my name (ComcastKenF) and then on the next page, you'll see an option to send a private message on the right. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: WiFi X1 is dropping

Same issue...I reboot modem each time and it is only a temporary fix. I cant figure out how to send a private message so if you could send me one first I would appreciate it