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Watching and pausing free movies

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Watching and pausing free movies

Hi, my boyfriend and I were watching a free movie. We paused it for 10 minutes then went to resume and it told us it was all of a sudden rent or buy?! What the heck?! This has happened to us more then 3 times now it’s infuriating!
Official Employee

Re: Watching and pausing free movies

Hello, Austinkirsten. 

 

I want to reach out and offer some help!

 

Was there an error code at all? What movies did this happen with? 


I am an Official Comcast Employee.
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Official Employee

Re: Watching and pausing free movies

Did you have any other questions before I close out your post? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Watching and pausing free movies

I am closing this post out for inactivity. I hope you have a great rest of your week! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!