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Upgrade for This Experience

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Upgrade for This Experience

 

Since the help is no use at all and I'm this closed to canceling my services, I thought I would give this a try ( sorry about the rant). I get this error below when I try

https://internet.xfinity.com/

Upgrade for This Experience
 
To access xFi, you'll need to upgrade your service/equipment. Learn more about eligibility requirements
 
I get the same error from the app. I am connected to the wifi and the modem should support all of this given they pitched me the pods after "running analysis" on the system.

 

Official Employee

Re: Upgrade for This Experience

Hi, I am sorry you are running into this error, but we would be more than happy to help. I took a quick look at your account and your Gateway looks like it's fully onboarded with xFi. You should not be seeing the message to Upgrade.

Can you please try deleting the xFi app from your device and then reinstalling it? Then try logging back into the app and let me know if you still see this message.

 

If you are, please send me a private message and include the Comcast user ID that are you using when logging into xFi. 


I am an Official Comcast Employee.
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New Poster

Re: Upgrade for This Experience

Thanks for getting back. I read some old threads on this forum and figured that my account was still linked to my old service for some reason. Once that was resolved, this is working
Official Employee

Re: Upgrade for This Experience

Glad to hear that! Feel free to reach back out if you encounter any other issues. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Upgrade for This Experience

I'm having the same issue
Official Employee

Re: Upgrade for This Experience

Hi @mgray196238, I only see one internet device on your account and it does not appear to be an xFi Gateway.
You can find out which Xfinity Gateways are compatible with xFi here

 

If the information on your account is incorrect, please start a new thread and we can have someone look into it. 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!