Since the help is no use at all and I'm this closed to canceling my services, I thought I would give this a try ( sorry about the rant). I get this error below when I try
Solved! Go to Solution.
Hi, I am sorry you are running into this error, but we would be more than happy to help. I took a quick look at your account and your Gateway looks like it's fully onboarded with xFi. You should not be seeing the message to Upgrade.
Can you please try deleting the xFi app from your device and then reinstalling it? Then try logging back into the app and let me know if you still see this message.
If you are, please send me a private message and include the Comcast user ID that are you using when logging into xFi.
Glad to hear that! Feel free to reach back out if you encounter any other issues.
If the information on your account is incorrect, please start a new thread and we can have someone look into it.