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Update on xFi Pause/UnPause and Bedtime Mode Issues

New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I’m having this problem now. We’re you able to get this resolved on your end?
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Having the same issue but it seems she broke into our account to unpause herself.

Regular Visitor

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I am not able to unpause any devices in sleep mode AGAIN!!! I will call for assistance once they open. I was previously told they have nothing to do with the app.

Why does this continually occur??
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Still issues Smiley Sad why cant we also pause, shut iff tvs ? Used to Smiley Sad(
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

AGREE! NEED full parental cobtrols back. Need to see all,anything using wifi. Also beed back ability to shut down tvs!!!
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I can not get one of our devices UNPAUSED. I’ve tried no less than 10 times. Each time I hit “Unpause this device”, it thinks for a moment then I get the message that it’s been Paused. Every. Single. Time. I’ve logged out of my account and back in again. I can’t also change the paused times. Please Help.
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Same problem.  I paused a device and it worked at first but not for long.  Unpausing/pausing doesn't work at all.  I made sure to disable the xfinity hotspot on our router.  Child is still connected to gateway and using internet even though the device is supposed to be paused.  So frustrating.  I see it's a year after many similar reports and Comcast stating they are "working on it" but apparently no fix?!

New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Did you ever get the Xfi issue resolved? I'm having the same problem. 

New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Hello, I called for help with this exact issue and Comcast sent a service person to our house. Who said he doesn't repair this. This service worked great when it was first launched and hasn't worked since. Why is this taking more than a year to fix? This application is much needed in order to control the WiFi.
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I’m having this issue and need to resolve it ASAP please. Can you help?
Official Employee

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

@bzimmy415@Jabudarh, I have run a cleanup on your Gateways to clear out old/invalid rules that were likely causing this issue with unpausing devices. Please let me know if you are still experiencing the issue. 

 

@dcaron11@andiqui574@leenservices,  are you still experiencing issues with pausing connected devices? If you can send me an example with the info below, I'd be happy to have the team look into it. You can send me a Private Message with the following:

- MAC address of the device you're trying to pause

- Date/Time stamp for when you paused the device in xFi

- a screenshot of how the devices appears in the devices list while it should be paused

 

@kelleymorelock, I have responded to your report on another thread. 

 

Thanks!

 


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New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Hello,

My modem was restarted remotely today then my (2) connected Google Wifi APs can no longer acquire connection through it - when i try to connect my laptop to the Google WiFi APs I get the screen that says device is either paused or in bedtime mode - similar to the issues on this thread - can someone help me please? Thank you.
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

This isn't functioning right for me, it's showing devices paused and they're not.
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

This isn't functioning properly for me, it's showing devices paused when they're not.
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I am having issues on one of my desktop computers with the message

 

 on xFi Pause/UnPause and Bedtime Mode Issues

New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

My entire xfi account dis not transfer from one address to the new one all my devices pause a certain time and I can not unpause them and all then people assigned to are gone I'm about to change services this has been over a month
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I am unable to unpause a device on my network and I cannot restart my gateway either.

Silver Problem Solver

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues


@SBails2 wrote:

I am unable to unpause a device on my network and I cannot restart my gateway either.


You can restart the gateway by unplugging the power cable and plugging it back in.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Thank you. Do that alot but he still gets around Smiley Sad parental controls. Need back the window that shows each room tvs, etc to be able to shut off/on..know where that is?
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Need fixes for parents. Where is window and ability to shut off tvs,dvds,etc per room..

Also seems kids can get around modem pwords..how? ...how stop...xfi needs alot better. Security and parental controls
Frequent Visitor

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Hello, I am experiencing that as well, but only on my new laptop. All other laptops and smartphones are unaffected.
Frequent Visitor

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

On another thought, never mind. My Internet is back.
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

And yet you made a newer post instead of responding to my post that we had no control?
Official Employee

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

@Ronsurf23@Lilith79@Mandalafractal@SBails2 -- I ran a quick sync to clear out old rules and ensure xFi it setting the rules on the Gateway correctly. Please let me know if you experience any more issues. 

 

@Jessicabrowne, can you please send me a private message with your account number and I can take a look. 

 


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New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Also experienced a paused device that was obviously still active. Ended up just removing it since it was adding to our already overly high data consumption!
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

How do I unpause the sleep mode
Silver Problem Solver

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues


@Cdroasten wrote:
How do I unpause the sleep mode

Try Bedtime.

https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi

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Regular Visitor

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

Has this ever been resolved. I have it set for school nights and it’s being accessed still. Does not appear to be working at all. Please advise

Donna S.
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I’m having the same issue.  XB6 gateway; iaphone 5s in bedtime mode in xFi, yet it still has access to the web.  

Regular Visitor

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

What is the point of having this feature if it does not work? Why doesn't anyone address the matter from Comcast?

New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

My pause/unpause and bedtime are not working. How do i fix this?
Regular Visitor

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I have yet to figure this out. It occurs once in a while for me
New Poster

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues

I agree. I paused my grandsons Xbox One only to find out he can still get on it. Geeze. What good is this app.
Silver Problem Solver

Re: Update on xFi Pause/UnPause and Bedtime Mode Issues


@ks3nje wrote:
I agree. I paused my grandsons Xbox One only to find out he can still get on it. Geeze. What good is this app.

Another customer found out their son had installed a VPN which bypassed the Parental Controls.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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