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Update on Receiving an Upgrade Message When Attempting to Access xFi

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Official Employee

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

Hello All, 

 

Are you still having issues with the xFi app? If so, please feel free to send me a private message with your first and last name and the phone number associated with your account so I can begin to investigate. 

 

To send a private message click on my name "ComcastChe", then click send a message. 


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Regular Visitor

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

Hello,

I am also having this problem on a new account with a new device.  I tried support chat (twice) and calling.  I was told there was a ticket open to look into it, but that was two days ago.  It seems people have more luck getting this resolved on the forums.  Could you help?


Thanks!
Adam

Official Employee

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

I can assist you. So that I can take a look at your account, please send me a private message and include your full name and account primary email address. Please click on my name to see my profile, and then hit the blue "Send Message" button.


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New Poster

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

what is an IP cam
Silver Problem Solver

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi


@Martinasyler wrote:
what is an IP cam

I don't understand your question.

https://www.xfinity.com/learn/home-security/devices/cameras


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New Poster

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

Is everyone to be receiving new equipment for the xFi? I got a welcome email and thought I either remeber reading I was to get a new equipment or got a message to wait til my new equipment arrive. I've never received new equipment. After switching to the xFi with 2.4 and 5, devices have issues connecting and my app won't let me change settings such as changing the SSID and passwords.
Silver Problem Solver

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi


@BoyMom03 wrote:
Is everyone to be receiving new equipment for the xFi? I got a welcome email and thought I either remeber reading I was to get a new equipment or got a message to wait til my new equipment arrive. I've never received new equipment. After switching to the xFi with 2.4 and 5, devices have issues connecting and my app won't let me change settings such as changing the SSID and passwords.

If you have the XB3, you might get the XB6; I got mine recently.

It's called the Advanced Gateway here:

https://www.xfinity.com/support/articles/broadband-gateways-userguides


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

I can assist you. So that I can take a look at your account, please send me a private message and include your full name and account primary email address. Please click on my name to see my profile, and then hit the blue "Send Message" button.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

It says upgrade for this experience but I have a 1682g and in the website it says that it’s compatible but won’t let me sign in
Official Employee

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

@MaryBuis, yes the Arris 1682 is an xFi eligible Gateway, I would be happy to look into this for you but I will need some additional information. 

Can you please send me a Private Message confirming your service address & ZIP? You can private message me by clicking my name ComcastBrittany and then "Send a Message". 

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

I recieved a letter stating  we need to upgrade our equipment. We have 3 cable boxes, if you would send them to self install, Thank you

New Poster

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

I am also having this issue and would appreciate any help from Comcast/Xfinity to resolve. I spent 30 minutes on the phone with a representative who was unable to figure it out. I just got my Gateway, model DPC3941T.

Official Employee

Re: Update on Receiving an Upgrade Message When Attempting to Access xFi

cmorgan121, the DPC3941T is a compatible modem but it may be defective. Let's get you a different XB3 model. Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  


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