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Unknown devices keep connecting to internet

New Poster

Unknown devices keep connecting to internet

Every day, at least 40 unknown devices connect to my internet for the “first time.” I try to pause and erase, and I get an alert that at least 10 more have connected. How do I stop this? What defect is in this Comcast Modem that allows for devices to connect on password protected WiFi? The hotspot permission is off so I know it isn’t that.
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Official Employee

Re: Unknown devices keep connecting to internet

I am sorry to hear you are having this experience. I would be happy to help, can you please tell me more about these devices? Have you been able to identify any of these devices?

 

Do you have a WiFi extender, network switch or another router connected to your network?


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New Poster

Re: Unknown devices keep connecting to internet

Same thing is happening to me. Yes, I have another router connected running a separate network.