Community Forum

Unknown Devices

Highlighted
New Poster

Unknown Devices

Using my Xfinity App I can see that there are devices on my Wifi that do not belong to me. I didn't give out the password to anyone, and it says it is secure. But I can see that the devices are using the internet. I can't forget the devices because they are still connected. Is there a way to kick the devices off so I can forget them or make a new password?
Highlighted
Silver Problem Solver

Re: Unknown Devices


@domezganny wrote:
Using my Xfinity App I can see that there are devices on my Wifi that do not belong to me. I didn't give out the password to anyone, and it says it is secure. But I can see that the devices are using the internet. I can't forget the devices because they are still connected. Is there a way to kick the devices off so I can forget them or make a new password?

See if they appear here:

https://www.xfinity.com/support/articles/manage-wifi-devices-my-account

 

I assume you mean the xFi app.  Have you checked the online web site for these devices?

https://internet.xfinity.com/devices


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!