I have an xFinity Mobile device that I'm trying to rename on the xFi app, on the web, and on my TV. None of the three will allow me to change the name on the network. I do not like the fact that it uses a real name, as pretty much most of the devices have strange names to them. (IE- Everyday printer, Edible Printer.... I won't go into what my own devices are called, but they do not contain any personal info, like a real name.)
I will be happy to provide all info needed so that I can resolve this matter. Thank you in advance.
JakeMcCoy, thanks for letting us know about your issues with the xFi app and naming your XFINITY Mobile device. Thanks for being a valued customer! I'd like to look into this and get this fixed for you. Please send me a private message with your full name for help. Just click my name and then click the link that references private message on the top right-hand corner of the following page.
We go private to get account related info, Taupe. That part remains private to protect the integrity of the account. The solution is always posted publicly once one is found.