I recently disconnected my Xfinity service and gifted my xFi Pods to a friend but I did not deactivate the pods before the account closed. My friend is unable to activate the pods and I cannot deactivate them on my end. Please help.
Happy to assist. Can you please send me a Private Message & provide the serial numbers of the Pods? You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile. Thanks!
Jonnywa123 - Thank you for sending the additional detail via PM. I will respond to you there when I have more information.
RachelH, I also have the same issue. I installed Xfi pods yesterday. I then removed it and deactivated it using the Xfi app. My account still belives it is there. Not able to remove it. I am not able to get manual settings. It still says that 2.4G and 5G networsk are being managed automatically. Because of this I am not able to manage any settings automatically. Especially the Channel width and selection. Can you please help me in that. I have send a private message also. It would be highly appreciated if one of Comcast employee can help me with this request. I spend almost 8 hours with Comcast support and i was transferred repeatedly and nobody was able to help me with that.