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Unable to pause devices

New Poster

Unable to pause devices

Although it looks like my kids devices are paused, they are not. They still have WiFi access.
Silver Problem Solver

Re: Unable to pause devices

Did you use this procedure?

https://www.xfinity.com/support/articles/xtv-web-setting-up-parental-controls


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.