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Unable to create profile in Xfi app or web portal

New Poster

Unable to create profile in Xfi app or web portal

Unable to create profile in xfi app or web portal.  Using Mac OS latest beta Mac OS High Sierra.  Same issue using IOS 11.  Name field is not responsive; when you click into it no keyboard appears.

Expert

Re: Unable to create profile in Xfi app or web portal

I forget now, but there is a field that has to be filled in to create a profile.

Official Employee

Re: Unable to create profile in Xfi app or web portal

Thanks for bringing this to our attention. The compatibility issue with creating profiles and personalizing devices in iOS 11 was recently identified, but a fix has not yet be implemented. It sounds like it could be a compatibility issue with the Mac OS High Sierra beta, as well.

 

Can you try creating a profile using a web browser like Google Chrome or Firefox?