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Settings Currently Unavailable

Contributor

Settings Currently Unavailable

Both the Android xFi app and Xfinity webpage are reorting "Settings Currently Unavailable".  No issues with connectivity to the net, just the xFi settings.  Houston, TX ...

Just strted today - 5/19/2019

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Silver Problem Solver

Re: Settings Currently Unavailable


@HeyDaddy wrote:

Both the Android xFi app and Xfinity webpage are reorting "Settings Currently Unavailable".  No issues with connectivity to the net, just the xFi settings.  Houston, TX ...

Just strted today - 5/19/2019


Is ths when you log into xFi?  I'm in Houston; what URL are you using when you get that message?

 

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Contributor

Re: Settings Currently Unavailable

I'm using the wifi icon in the my.xfinity.com home page.  There's no url to use when using the xFi Android app.  They both are failing. 

Contributor

Re: Settings Currently Unavailable

I'm using the wifi icon in the my.xfinity.com home page.  There's no url to use when using the xFi Android app.  They both are failing. 

 

The url displayed is https://internet.xfinity.com/gateway-offline.

And, yes, the device is online...

Silver Problem Solver

Re: Settings Currently Unavailable


@HeyDaddy wrote:

I'm using the wifi icon in the my.xfinity.com home page.  There's no url to use when using the xFi Android app.  They both are failing. 


Have the credentials you are using worked in the past?

https://customer.xfinity.com/#/settings/security#username-password

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Contributor

Re: Settings Currently Unavailable

Yes, my account is fine.

 

All was ok up with xFi status up until a cpl days ago.

Contributor

Re: Settings Currently Unavailable

Both the xFi app and webpage are now working.  

 

They still do not show all connected devices though...  

 

Baby steps I guess...baby steps.

Official Employee

Re: Settings Currently Unavailable

Hey there, HeyDaddy, thank you for reaching out! Glad to hear that the app and webpage are now working. The issue with the connected devices is a known issue currently, but we're working hard to get this resolved as soon as possible. 


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