Xfinity plant
Community Forum
Xfinity globe

Settings Currently Unavailable

New Poster

Settings Currently Unavailable

I can connect to the Cisco router and the modem is functioning but the xFI cannot provide settings. I also login to 10.0.0.1 and it apears to be lagging in having all connected devices shown. Any help??


Accepted Solutions
Highlighted
Official Employee

Re: Settings Currently Unavailable

We're sorry this is happening. We suggest trying to clear you App Chache and App Data. If that doesn't solve it, you may need to delete and reinstall the app. I can assist you. Please send me a private message with your full name, street address, and account number by clicking on my name and then "private message me" and we can get started. 


All Replies
Expert

Re: Settings Currently Unavailable

Is the Cisco router supplied by Comcast?  xFi is only supported on Comcast gateways.

https://www.xfinity.com/support/articles/xfinity-xfi-overview

New Poster

Re: Settings Currently Unavailable

I have:

Voice and Data Modem

CISCO DPC3941T

 

this is supplied by Comcast. 

Expert

Re: Settings Currently Unavailable

When you log in, are you using an ethernet connection or a wifi connection?

New Poster

Re: Settings Currently Unavailable

It's under all conditions:

- PC browser wireless

- PC browser wired

- Mobile device

 

I don't think this SW is ready for primetime.  I will just login into 10.0.0.1 and use this interface.

 

 

Highlighted
Official Employee

Re: Settings Currently Unavailable

We're sorry this is happening. We suggest trying to clear you App Chache and App Data. If that doesn't solve it, you may need to delete and reinstall the app. I can assist you. Please send me a private message with your full name, street address, and account number by clicking on my name and then "private message me" and we can get started. 

New Poster

Re: Settings Currently Unavailable

Yes, clearing out the data solved the problem.

New Poster

Re: Settings Currently Unavailable

I am getting the same issue after moving to my new house. How should I go about it? I get this message while activating the new service.i go yo internet.xfinity.com and this thing comes up.
New Poster

Re: Settings Currently Unavailable

This is the message I am getting from Xfinity app.
Screenshot_20180720-015028.png
Expert

Re: Settings Currently Unavailable

Did you try clearing you cache as suggested in a previous post?

New Poster

Re: Settings Currently Unavailable

Yes I tried clearing cache. Did not work. When I try to activate internet from the laptop as well it shows the same error.
Expert

Re: Settings Currently Unavailable

What device is the app installed on?

New Poster

Re: Settings Currently Unavailable

Its an Android Device,Moto G to be specific. This is my new home where I have moved where I am getting this issue.

New Poster

Re: Settings Currently Unavailable

Also I have a public xfinitywifi available with a strong signal near me which I am currently connected with. 

Expert

Re: Settings Currently Unavailable


@abhosle wrote:

Also I have a public xfinitywifi available with a strong signal near me which I am currently connected with. 


So you are not on your home network?