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Setting up Xfi plugin wifi extenders with multiple accounts

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Setting up Xfi plugin wifi extenders with multiple accounts

Please, anyone! This is super frustrating. I own a house in one county and rent it out - I kept the Xfinity account for them. I moved to another house, and have an Xfinity account there (the accouints are linked to me but have different acct #'s and I can switch back and forth online and in the app) we have a weird floorplan and the wifi won't reach the back room - I bough the little xfi pods (3pack) and to set up I need to download the xfi app. Done - EXCEPT THAT IT WILL ONLY REGISTER MY OTHER HOUSE! So how do I switch accounts on the xfi app or get it to only read my current actual physical location so that I can set up the little pods! thank you! 

Diamond Problem Solver

Re: Setting up Xfi plugin wifi extenders with multiple accounts

You should have a separate username and password for each individual address

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Official Employee

Re: Setting up Xfi plugin wifi extenders with multiple accounts

Greetings, tlmj123! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize for the frustration having the linked accounts have caused you. We have been moving away from having accounts linked do to situations like this. If you would like us to have the account unlinked, please send us a PM with your first/last name and the account number of the old and new address so we know which account we are working with.

 

To send a private message, please click my name "Comcast_Support" then select "Send a Message" on the right side.

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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