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SH400.127.9: Customer's account is ineligible for device swap under that program

New Poster

SH400.127.9: Customer's account is ineligible for device swap under that program

What does this error code mean?

Official Employee

Re: SH400.127.9: Customer's account is ineligible for device swap under that program

Hi Drugman714,

 

Did you receive this error while trying to access the xFi app? 

New Poster

Re: SH400.127.9: Customer's account is ineligible for device swap under that program

I received it while trying to upgrade to xFi (online).  When clicking "Submit Order," this is what I received.

Official Employee

Re: SH400.127.9: Customer's account is ineligible for device swap under that program

PianoMan713, if you wish to complete the upgrade process you can call us at 1-800-XFINITY and speak with someone that can process this change on your account.