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Rolling IP address

New Poster

Rolling IP address

Every night, my son's Windows based laptop assigns a new IP address.  I have to manually assign this IP address to him for parental controls to take effect.  How do I deactivate this ability of his computer to change it's IP address?  

Official Employee

Re: Rolling IP address

cookeaj, what you're looking for is a DHCP reservation. In your IP settings, is DHCP enabled?

New Poster

Re: Rolling IP address

Yes I believe it is. Since I posted, I turned off the “change daily” function but now I don’t even see his computer connected to the WiFi network even when it is so I can’t use the xFi at all.
Official Employee

Re: Rolling IP address

Gotcha. What parental controls were you trying to use?

Expert
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Re: Rolling IP address

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New Poster

Re: Rolling IP address

I am trying to set bedtime mode for my son's laptop.  Even when he is actively using the wifi network his laptop does not show up on the list of connected (or unconnected devices).  Before it would show up as a new device each day when the IP address would change and I would just assign it to him. Since I turned off this function on his laptop, the device never shows up.  I even reset the function back to "change daily" and it hasn't reappeared.  I'm pretty frustrated.  

Official Employee

Re: Rolling IP address

Gotcha. Have you done any trouble shooting for the modem itself? Have you requested a refresh or rebooted the modem itself?