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Ring solution home security

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Ring solution home security

I cannot connect that security system to my gateway. It will connect if I use a Ethernet cable but not if I try WiFi. I have the unit within 3’ of the gateway. Why will it not connect
Official Employee

Re: Ring solution home security

Is your wireless network combined? If so, split them up and try again

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Expert

Re: Ring solution home security

Ring only uses the 2.4 GHz network. 

 

Try this: Log into your device and change the name of one of the networks. Doesn't matter if it's the 2.4GHz or the 5GHz network. Then try connecting to the 2.4GHz network. 


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