does not let me forget device. says i have to remove from network first. no direction on how to remove from network
I take it you don't know which physical device it is? If you do know which one it is, try turning the device off.
I’ve been trying to clean up my devices and I’ve followed these steps but the unconnected devices are still listed after I’ve clicked forget device.
Hmm. Maybe you need to pull the power to the Gateway and let it start back up and then check to see if the devices' MAC address is still there.
The Forget Device Function doesn't work. I even tried rebooting my route. I have the TG1682G and I'm managing it online using xFi on the Xfinity website with a Chroome Browser. After rebooting the router, I still see all the devices I tried to "Forget". I tried clearing all my cookies and refreshing the screen, to sure it wasn't an issue with the memory cache on my browser. Still all the device info is there. We are using this router at a vacation rental where we have different guests coming in each week. The guests come and they have 5-6 smart phones, several lap tops, and sometimes an Xbox or a firestick. When they leave, I end up with 8-10 devices that I need to forget. It's only been one week and we already have a huge problem. When I had Linksys this was a piece of cake they have a function called "Sweep" that would allow me to clear all the devices. They haslo had a way to prioritize devices so that my thermostats got priority over the Xbox or other devices the guests would bring in. With xFi there's no way so successfuly manage this environment. My current opinion is that xFi is very inferior to Linksys. I have called Xfinity Tech support and talked to the top people, but they can't help. I think we will return the equipment and go back to Linksys.
I’ve tried all this and it still says I need to remove it from my home network and won’t let me “forget”. What next?
If the About link says it is connected, there is no way to forget it. My PC appears twice, one with an old IP address and the other with the new IP address. I have not found a way to remove the device that has the old IP address because it says it is connected.
Olivertwist7, thanks for your inquiry about removing a device from the network! In order to remove a device from xFi, it must disconnect from the network first. Once the device is registered as not connected via xFi, you can tap the device MAC address/name and remove the device from xFi that way. Let me know if you have any other questions.
I have the same problem. I have no idea what device it is. Just says Android Device running Nougat 7.0. I blocked it but can not "forget" it - says I have to disconnect it from my home network. No idea what it is or who it is. All my devices are accounted for. Isn't there a way to force it?
yeti49, thanks for posting on the forums! The device needs to disconnect from the network in order for the option to forget the device to appear in xFi. Try changing your SSID password. That will disconnect all devices that are connected to the network and allow you to forget the mystery device.
I have an old phone I wish to remove from my network. I was able to pause the device. Nothing happens when forget device is selected.
P_G, the old phone has to disconnect from the network to forget it. Were you able to get it to disconnect?
Old phone has been disconnected , restored and is off. Still shows connected to my network.
Does this help?
Services tab ? No services tab.
Have an internet tab. Home hotspot is and has been “ off”
There is a Services tab in the black at the top of My Account.
I had the same problem, a device listed as connected even though it was sitting in front of me on my desk disconnected from everything. The xFi app kept telling me it could not forget it since it thought it was still connected. So, I followed these steps:
The whole process took about 30-40 minutes.