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Removeing hotspot

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Removeing hotspot

How can I remove xfinity hotspot so no one can see or access the hotspot found out my kid has someone pass and email to log into hotspot when there grounded
Silver Problem Solver

Re: Removeing hotspot


@Brandon_daley wrote:
How can I remove xfinity hotspot so no one can see or access the hotspot found out my kid has someone pass and email to log into hotspot when there grounded

If they are logging into the xfinitywifi SSID it is possible they are using a neighbor's SSID.

You might have to use Parental Controls, anyway.

https://www.xfinity.com/support/articles/set-up-parental-controls-with-comcast-networking

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Official Employee

Re: Removeing hotspot

This article will help with directions on how to disable the hotspot on your Gateway. 

 

Please note that while you can disable the hotspot on your Gateway, if they have a Comcast email address and password, they will still be able to access any hotspot networks within range. 


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New Poster

Re: Removeing hotspot

Hi there, what is the article you suggest? I don't see any link in the post. Does it only go to the poster?
Silver Problem Solver

Re: Removeing hotspot


@Mattk3 wrote:
Hi there, what is the article you suggest? I don't see any link in the post. Does it only go to the poster?

https://www.xfinity.com/support/articles/disable-xfinity-wifi-home-hotspot

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I am just a customer, volunteering my time to help other customers here in the Forums.
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