Thanks for reaching out. I apologize for the frustration. I've pulled up your account & would like to share this issue with engineering to troubleshoot. Can you please send me a Private Message & provide some additional details -- Can you provide a timestamp for when the Pods went offline? Additionally, can you confirm that the Pods are currently plugged in? Can you also confirm the Serial Numbers of the Pods?
You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile. Thanks!