Xfinity plant
Xfinity globe
Community Forum

Re: WiFi Device Names

New Poster

Re: WiFi Device Names

From the beginning (May/June 2017), on my Xfi account app- all my apple devices showed a name and the device, ie. "Kevin's iPhone". Then sometime in the beginning of Oct 2017, it then only showed  "Apple-5458" instead of "Kevin's iPhone".  There are 7 Apple devices in my home and its getting confusing...  I just got off the phone with Xfinity Advanced Repair Department @ (855) 484-1453 and they are trying to figure it out.  Btw, I never had to assign names or "nicknames" to "personalize" my Apple devices.  Any help???

New Poster

Re: WiFi Device Names

I don't have a solution, but just discovered that I am having the same problem. I hope that you get an answer quickly.
Official Employee

Re: WiFi Device Names

In anticipation of future enhancements to device identification, all default device names (devices not yet personalized in xFi) were changed to display the Manufacturer + Last 4 of MAC Address. This should make the identification of all devices a little bit easier, however we acknowledge this creates an extra step for customers that have personalized their Apple devices through the device settings (on device, under Settings -> General -> About -> Name). This device name can still be found in xFi under Device Details -> Host Name.