Thanks for reaching out. I was able to pull up your account & take a look at the issue you described. I have sent you a private message with additional information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks!
Can you see if my account is eligible for the free Pods?
I am not a Comcast Employee. I am just a customer, volunteering my time to help other customers here in the Forums. Was your question answered? Mark the post as best answer!