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Preventing unwanted devices on my xfi

New Poster

Preventing unwanted devices on my xfi

I have been receiving texts on my phone regarding "a new device has connected to your internet" and now, I have a long list of devices on PAUSE. I do not want my internet for Public Use. I chose this somewhere but these unwanted devices keep showing up. My family/friends are all labeled to use my internet and they are the only devices I want to keep tabs on. I tried calling Xfinity but it is impossible to contact another human on that side. Any help/advice is appreciated, thank you for reading. Have a nice day.
Silver Problem Solver

Re: Preventing unwanted devices on my xfi

I get those messages when a device i own connects through wifi but I have been able to identify them; some are my TV's some are my family's devices, android and apple.  My printer shows up.  But they are all ones I allow except for "sneaky" wifi devices like home appliances even my weight scale.  As long as you have only given your SSID passwords to your allowed users, you might not have any issue.

 

Give us some examples of device names you are suspicious of.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: Preventing unwanted devices on my xfi

Hi Robert! These devices are Apple, loads of numbers and other peoples phones......these are not appliances in my home. All my devices have been entered and are labeled on the XFINITY acct. We do not have 25 devices that have not been used.
Official Employee

Re: Preventing unwanted devices on my xfi

 

Hello Chilicookie7, please click on this link to learn how to disable your public Wi-Fi. You can also click on this link for more information on how to manage devices through the Wi-Fi portal. 

Regular Visitor

Re: Preventing unwanted devices on my xfi

I have had this same issue! I noticed my WiFi really slow so I looked into it finding several new unknown devices. Changed passwords and names only to find twice as many the next day. I have also called Comcast but was disconnected several times. After many changes, pausing everyone, and no longer broadcasting my network I have only had one new unknown device. I am afraid to use my WiFi and fear I can no longer trust some of my devises .
Contributor

Re: Preventing unwanted devices on my xfi

Just how are these people connecting their cellphones without our password. Funny thing is they are never connected more than a few minutes or seconds.
Frequent Visitor

Re: Preventing unwanted devices on my xfi

Well Mr.  official employee NOT ONE OF YOUR OPINIONS WORKS FOR BLOCKING ANYTHING AT ALL.