Moved into our new home with the modem at one end, so I chained 3 pods away from it to the other end of the house including going downstairs. They connected just fine and it's undeniable that they're working because I'm getting great speeds at the far end of the house vs. pitiful service before.
My question is confirming what I believe is a bug in the Xfinity network analysis software that we all access from the app or web. All three pods show that they are online and connected. But all three say, "There are no devices connected to Pod right now". And they never do. And if I look at devices that are connected to the nework, they all say that their connection point is to "Wireless Gateway".
Bug? It'd be nice to see what's really connected where.
Hello betona. Thank you for visiting and posting on our Forum. I can assist with reviewing the xFi diagnostics for the pods that are not showing connected. To get started, please send me a private message and include your full name so I can assist you. Click my name (ComcastJoeTru) to view my profile, then click the link that says "Send a message". There you can private message me.
Hi @ComcastJoeTru - I have this same problem, and would appreciate your help. I went to your profile page to send you a PM, but don't see the link to "Send a Message" - can you please confirm? Thanks!
It is on the right side of the Profile and it is sometimes difficult to see:
Remember you must be logged into the forum to be able to access private messaging. In the image you shared, you are not logged in (you can tell since it is still saying "Sign In"). Once you log in and view another user's profile you will automatically see the "Send a Message" button.
For additional details about logging into the forum and/or sending private messages see here: https://forums.xfinity.com/t5/help/faqpage
Thanks @ComcastJessie - I believe I am logged in; I'm able to post, and I can also see the "Send Private Message" on other profiles (like yours), just not @ComcastJoeTru 's. No worries - I've sent a PM via the Mail icon.
Any thoughts on my issue with the xFi Pods not listing any connected devices? Thanks!
Hello noahvl. I can assist with troubleshooting your xFi pods as well. I did receive and respond to your private message. Let's continue via private message please.