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Ping Spikes When Playing League of Legends

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Frequent Visitor

Ping Spikes When Playing League of Legends

Since xFinity sent us their latest super-modern top-notch XB6-T gateway router modem, I get insane lag spikes every time I play. No matter the time of day, how many devices are currently connected and actively gaming or streaming anything; whether my phone is actively using data near the modem or my laptop or both.

 

I tried every sort of restart and reset for a modem that xFinity has advised me to. I had one of their agents do a reset over the phone too. I have disabled Windows firewall entirely. I have tried gaming with my laptop literally next to the modem (It's a Surface Book laptop, and it doesn't have an ethernet jack; and I'm not buying an adapter just for that, so Wi-Fi is my only option).

 

I have used the Hextech Repair Tool numerous times. I have even replaced my Surface Book to a brand new one. The lag report tool they have in the Riot Games website does list scores rated "poor" too. I also did try applying the Port Forwarding setting specifically set for League of Legends in the xFI advanced settings page.

 

image.png

 

I talked with an xFinity Tech Support specialist who "sent signals to boost my ping and updated my modem". He waited with me while I tried playing a match of ARAM. The problem wasn't solved and my gaming performance was compromised because of those ping spikes (again).

 

They scheduled a free tech support visit over to our place for next saturday. I talked to Riot Games support as well and they asked me to run some tests and collect some logs. I sent the logs back to them, and this was their response:

Ahoy Pluffle!

 

I really appreciate those kind words my man! Looking at those winmtr results I think I see the problem here and it is indeed pointing to an ISP problem. Each test is having some insane ping spikes of hitting 1200's on one test on all the nodes, 2700's on the 192 test and even to google your spiking into the 1400's on each node. That isn't even to our servers and it is super bad there, its just going to the closest google server.

 

I know you already talked with them but my advice now is to go contact your ISP and show them the results that you just showed me and make sure to point out the high ping. I would also advise that you try and speak to a Tier 2 agent if you can instead of a Tier 1. These two things are the game changers in proving that the route to our servers that they are taking you is having problem. On those tests if your curious look at the WRST column, that is your ping spikes. Let me know if you have any questions about talking with them!

 

CaptinPegleg
Player Support 

 

I tried getting on chat support again and asked to speak with a Tier 2 agent as suggested. I was told to wait until the technician visited us for free this Saturday and show the technician these logs. I would love to not have to trouble a technician if needs be, hence why I'm coming here to share these logs and confirm whether this is something configuration-wise that could be corrected without any physical intervention. And also to help anyone who has had similar struggles with ping spikes with xFinity Comcast in Salt Lake City, UT.

 

Here are the traceroute logs:

104.160.131.1 Request

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 406 | 406 | 2 | 20 | 1259 | 7 |
| 96.120.96.153 - 0 | 406 | 406 | 10 | 30 | 1240 | 17 |
|po-119-rur101.saltlakecity.ut.utah.comcast.net - 0 | 406 | 406 | 11 | 29 | 1242 | 18 |
|be-1-ar01.saltlakecity.ut.utah.comcast.net - 0 | 406 | 406 | 10 | 30 | 1256 | 13 |
|be-33660-cr01.champa.co.ibone.comcast.net - 0 | 406 | 406 | 23 | 42 | 1244 | 30 |
|be-12021-cr02.1601milehigh.co.ibone.comcast.net - 0 | 406 | 406 | 22 | 42 | 1244 | 29 |
|be-12176-pe02.910fifteenth.co.ibone.comcast.net - 0 | 406 | 406 | 21 | 42 | 1245 | 33 |
| 75.149.228.210 - 0 | 406 | 406 | 23 | 42 | 1250 | 25 |
| 104.160.138.35 - 0 | 406 | 406 | 22 | 42 | 1247 | 30 |
| ae34-br01.chi01.riotdirect.net - 0 | 406 | 406 | 43 | 63 | 1257 | 46 |
| 104.160.131.1 - 0 | 406 | 406 | 44 | 64 | 1256 | 54 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

 

--

192.64.170.252 Request

 

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 476 | 476 | 2 | 24 | 2730 | 20 |
| 96.120.96.153 - 0 | 476 | 476 | 10 | 33 | 2710 | 19 |
|po-119-rur101.saltlakecity.ut.utah.comcast.net - 0 | 476 | 476 | 9 | 34 | 2721 | 14 |
|be-1-ar01.saltlakecity.ut.utah.comcast.net - 0 | 476 | 476 | 10 | 35 | 2720 | 15 |
|be-33660-cr01.champa.co.ibone.comcast.net - 0 | 476 | 476 | 21 | 47 | 2718 | 33 |
|be-12021-cr02.1601milehigh.co.ibone.comcast.net - 0 | 476 | 476 | 22 | 47 | 2735 | 30 |
|be-12176-pe02.910fifteenth.co.ibone.comcast.net - 0 | 476 | 476 | 21 | 46 | 2714 | 30 |
| 75.149.228.210 - 0 | 476 | 476 | 21 | 46 | 2719 | 29 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

--

Google.com request

 

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 398 | 398 | 2 | 23 | 1458 | 10 |
| 96.120.96.153 - 0 | 398 | 398 | 9 | 33 | 1458 | 21 |
|po-119-rur101.saltlakecity.ut.utah.comcast.net - 0 | 398 | 398 | 9 | 34 | 1461 | 29 |
|be-1-ar01.saltlakecity.ut.utah.comcast.net - 0 | 398 | 398 | 10 | 34 | 1460 | 22 |
|be-33660-cr01.champa.co.ibone.comcast.net - 0 | 398 | 398 | 22 | 46 | 1452 | 42 |
|be-12021-cr02.1601milehigh.co.ibone.comcast.net - 0 | 398 | 398 | 22 | 47 | 1452 | 45 |
|be-12176-pe02.910fifteenth.co.ibone.comcast.net - 0 | 398 | 398 | 22 | 46 | 1450 | 28 |
| 50.248.118.30 - 0 | 398 | 398 | 22 | 46 | 1460 | 30 |
| 108.170.252.193 - 0 | 398 | 398 | 21 | 46 | 1456 | 27 |
| 216.239.49.41 - 0 | 398 | 398 | 21 | 46 | 1454 | 26 |
| den02s02-in-f14.1e100.net - 0 | 398 | 398 | 21 | 45 | 1462 | 27 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

If anyone in the community has tried something that I haven't yet that has worked for them, please share. And I'll keep you posted. Thank you. 

 

 

 

Official Employee

Re: Ping Spikes When Playing League of Legends

Hi there, davidraphaelt. I want to follow up with you after the tech visit to make sure the problem is fixed. I know how important it is to have low ping when you are trying to last hit those minions! 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Ping Spikes When Playing League of Legends

Just did. Will keep you posted. Thanks Martin!
Frequent Visitor

Re: Ping Spikes When Playing League of Legends

So, the technician just advised it wasn't anything modem/cable related (as I had already suspected) and he ran his own traceroutes and he confirmed that there is loss of connectivity. He confirmed the signal does get out of Salt Lake City, but right after it does that, it loses the connection.

He theorized this could be due to accidents or upgrades on the region which the ping moves next to, and that often times by the time they get it all figured out, the situation had been repaired and everything is simply back to normal.

He is currently with his supervisor addressing the situation and learning what the next step/course of action he can take in resolving this could be.
Frequent Visitor

Re: Ping Spikes When Playing League of Legends

Next update: the supervisor had him connect a cable that goes straight from the tap outside (the core cable connection power box supply right outside, that supplies all the neighbors) directly into the xFi modem here in the house.

 

They wanted to do that to rule out any cabling issues in the household. That was despite the technician having had already used his cable meter to rule that out.

 

But we did, and upon running the traceroute tests again, the same issue remained. We did notice a pattern though:

 

traceroute with the tec.jpg

 

 

There's a time out right before the signal leaves the Salt Lake City hub and goes towards the "ibone", which the technician explained is the "xfinity central server" of sorts. And there's a slight increase in ping signal. And then upon leaving that 910fifteenth.co location in the ibone, there's another time out. That pattern is reflected on the other traceroute logs I posted here too.

 

The technician left advising the visit would be free of charge, and that I would be contacted once there are any updates from the higher tier people. He suspects it could be a lose cable on the Salt Lake City headquarters, or something in the ibone configuration or a cable there too.


No ETA for when this would be resolved. I guess the universe wants me to stop playing League of Legends this much. Or maybe I should convince the neighboorhood to switch to Google Fiber. We'll see. ):

I'll keep you posted. If anyone out there has gotten this far with troubleshooting their League of Legends ping spikes, know you're not alone, and that you really do need a tier 2 or 3 escalation to hopefully get this solved. Hope you can help in speeding things up, @ComcastMartin .

Frequent Visitor

Re: Ping Spikes When Playing League of Legends

The picture didn't upload. Let's see if it goes this time. 

traceroute with the tec.jpg

Official Employee

Re: Ping Spikes When Playing League of Legends

Did you have any other questions? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Ping Spikes When Playing League of Legends

If you have any other questions, please feel free to reach out! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!