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Pausing devices

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Pausing devices

I had paused my grandsons Xbox One for a few hours and just realized it was still showing as betting active. Not to happy.
Official Employee

Re: Pausing devices

Hi @ks3nje, I'm sorry to experienced this. Were you able to confirm from the physical device that it no longer has access to the internet?

If it remains active online and can continue to stream games/video without interruption, please let me know and  we can invesitgate. 





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