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Pause not working

New Poster

Pause not working

Devices displayed as "paused" on app, but device still has wifi access
Silver Problem Solver

Re: Pause not working

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

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Official Employee

Re: Pause not working

Hi Carter1326. I can assist with troubleshooting your xFi Pause issue. Please send me a private message and include your full name and account primary phone number so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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