Hi diedreholgate02, have you tried calling 1-800-comcast to get this issue resolved?
If not and you are still experiencing issues with devices being paused, please let me know. I would be happy to help with this.
I got this tap app on my phone paused my daughter's phone to see if it works and now i can't unpause it can you help me please she won't stop complaining
I called 1800comcast and the rep was able to fix mine.