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Pause devices

New Poster

Pause devices

I had an app called Tap pop up on my phone and had the option to pause my kids tablets so I tried it and now my kids tablets won't unpause? I have tried unplugging our wifi, shutting the tablets down and restarting. Can't figure out why? My phone still connects to the wifi so not sure what to do?
Expert

Re: Pause devices

I had something similar happen to me so I called 1800comcast and they were able to help me.

Official Employee

Re: Pause devices

Hi diedreholgate02, have you tried calling 1-800-comcast to get this issue resolved?

If not and you are still experiencing issues with devices being paused, please let me know. I would be happy to help with this. 

New Poster

Re: Pause devices

I got this tap app on my phone paused my daughter's phone to see if it works and now i can't unpause it can you help me please she won't stop complaining
Expert

Re: Pause devices


Sfoster96 wrote:
I got this tap app on my phone paused my daughter's phone to see if it works and now i can't unpause it can you help me please she won't stop complaining

I called 1800comcast and the rep was able to fix mine.