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Pause and bedtime frustration

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Pause and bedtime frustration

I have seen more than a few posts for this in the forum, but have yet to see a step by step solution; when I pause my son’s laptop, or put it in bedtime mode, he is still able to access the Internet. Will someone from Comcast PLEASE post a solution to this issue that doesn’t involve me switching back to AT&T?
Official Employee

Re: Pause and bedtime frustration

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.