Hi @Kbastian, I am sorry to hear that this has been your experience with the Pause feature. Can you please send those images to me via Private Message and include your account number?
If you can also include details as to whether you are connected via WiFi or 4G/LTE when pausing, that would be helpful. Thanks!
To Private Message me, click on my Name and then the blue "Send a Message" button. Once you are in that window, there should be an option to add Photos.