Community Forum

Parental Controls

New Poster

Parental Controls

How do we set the parameters for parental controls on xFi? Can the parameters be different for different profiles?
Silver Problem Solver

Re: Parental Controls

Does this help?

https://www.xfinity.com/support/articles/xtv-web-setting-up-parental-controls


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: Parental Controls

No, that didn’t help. These instructions were for the tv and/or the stream app. I need to know how to set the parameters for the xFi Wi-Fi system. Currently I am only able to turn the parental controls on or off. I have no idea what content is blocked and what is allowed. I want to set different parameters for what is allowed on different profiles. Can anyone help with this?
Official Employee

Re: Parental Controls

At current, xFi Parental Controls only provide an On/Off setting. 

 

For more information on Parental Controls: https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi

Frequent Visitor

Re: Parental Controls

This is not helpful at all. I have a teenager and an 7 year old. I want my teenager to be protected from accidently accessing adult content, but the teenager is obviously allowed to have more access than my youngest. It is impossible to have one setting that fits all ages and all children.

 

Plus, what is blocked does not seem logical to me at all and it is completely ineffective. I tested it on our computer and while wrestling on the WWE Network is blocked, other things you can watch online that are TV-MA are not blocked. And, websites like Urban Dictionary and Twitter that are absolutely inappropriate for a 7 year old are not blocked.

 

In fact, the only thing that I can see that is blocked is porn and the WWE Network. And porn, does not exclude questionable pictures, videos, and articles that come up in Google search when you search inappropriate words. This used to be blocked through the Gateway, because I blocked those words. While the websites I blocked are not coming up, the keywords I blocked are. That did not used to happen, so I'm wondering if this is conflicting with the parental controls.

Contributor

Re: Parental Controls

I'm also bothered by this one for all setting. Yes, adult sites are blocked. However anything related to one of the most popular high school sports, Trapshooting- is also blocked. I realize we are in a gun sensitive time, however trapshooting is a very popular high school sport and should not be blocked under a parental control unless I say it should be blocked. I am the parent, let me have control what my kids can and cannot view.