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Parental Controls feature for xFi is not blocking Adult Webpages

Regular Visitor

Parental Controls feature for xFi is not blocking Adult Webpages

 Parental Controls feature for xFi used to block adult webpages. It is no longer working for several known websites.
Official Employee

Re: Parental Controls feature for xFi is not blocking Adult Webpages

@landyg, can you please send me a private message with your account number and atleast 1 device MAC that is tied to a profile with the Parental Controls turned on? I would like to help look into this further. 


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Regular Visitor

Re: Parental Controls feature for xFi is not blocking Adult Webpages

I'm having the same issue.

Official Employee

Re: Parental Controls feature for xFi is not blocking Adult Webpages

@gaucheflw, I would like to ask for the same information. Can you please send me a Private Message with a MAC address for a device that should be getting blocked under Parental Controls and is not?

Thanks!

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!