TEEJAY113 - Thanks for reaching out. I pulledd up your account to take a look. Did either you or the tech try rebooting the gateway?
I have had the same issue. Rebooted the gateway multiple times. Reinstalled the xFi application. Replaced the pods and the gateway. Nothing works. The Tech came out today and a supervisor is coming tomorrow.
Having the same issue with PODs activation, rebooted system, spoke with service rep for more than an hour. Returned pack of 3 and received new set, same results receiving "Try Again" message which is not helpful at all.
Mattjwagner, SMB51 & jrh6 -- Thank you for reaching out. If you have not already, can you please send me a Private Message & confirm the wording of the message you are receiving as well as the Serial Numbers of the Pods you are trying to activate?
You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile.
Once you can confirm those additional details, I can take a closer look. Thanks!