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Owned modem will not work with xFi app?

New Poster

Owned modem will not work with xFi app?

I have been an internet customer for 20 years, and I actually own my modem which is a perfectly good Motorola Arris Surfboard modem I paid a lot of money for at Best Buy. In other words, I don't need a new modem. But because I don't rent one from Xfinity for $10/mo I can't use the Xfi app? Ridiculous. I already pay over $160 per month for internet and cable...I'm not going to pay for a new modem that I dont' need. Very irritating.

Silver Problem Solver

Re: Owned modem will not work with xFi app?


@taylor1029 wrote:

I have been an internet customer for 20 years, and I actually own my modem which is a perfectly good Motorola Arris Surfboard modem I paid a lot of money for at Best Buy. In other words, I don't need a new modem. But because I don't rent one from Xfinity for $10/mo I can't use the Xfi app? Ridiculous. I already pay over $160 per month for internet and cable...I'm not going to pay for a new modem that I dont' need. Very irritating.


Guess you didn't read the xFi requirements:

https://www.xfinity.com/support/internet/activate-xfi-gateway-app/


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New Poster

Re: Owned modem will not work with xFi app?

What about the Xfinity "approved" equipment list? Can you use xFi with those?

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New Poster

Re: Owned modem will not work with xFi app?

You may download 2 free apps that will do all the things XFi app does. Arris Surboard App & Arris SecureInternet App. They both link up so you really only need to open and use Arris Surfboard app.
Diamond Problem Solver

Re: Owned modem will not work with xFi app?

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