Community Forum

On Demand Wifi no internet

New Poster

On Demand Wifi no internet

I've call your number and they told me to disconnect and reconnect then said I should be fine. But its still not working I have no internet and I paid for a week. Its been like this for a week in a half I buy this weekly.

 

How do I fix this? Or I have I wasted my money? Who else can I speak to-to fix this. Please help.

Highlighted
Official Employee

Re: On Demand Wifi no internet

Hello StarPadilla00, thank you for creating a post. I apologize for the experience you're having with the WiFi pass. In order to get this resolved, please reach out to our Wi-Fi On Demand Team at 1-866-489-0919. They are available 24/7 and will be able to reset your pass.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!