Call Xfinity but not customer security for help. There is an update they need to send to your router. Please make sure your router is compatible. Also on the xfi app go to the more tab and click on my services. Then make sure advanced security is enabled.
Hi, are you still experiencing this issue or has Advanced Security been enabled?
@Ahurd, I am sorry you had trouble with this. If you are still interested in getting Advanced Security, please let us know and we would be happy to help.